top of page
  • Can I change my supports or providers
    Everyone’s needs evolve over time, especially when it comes to allied health services. Clients want to know that they can change supports if and when they need to. Whenever a client asks this question, the answer is ‘Yes, of course’. We look at their goals and the funds in their plan, and then we work with our client to find another provider to use those funds up. This shows the National Disability Insurance Agency that the client’s level of funding is appropriate, and they’ll have less chance of losing it at their next plan review.
  • What is 'Capacity Building'?
    Support Coordination has a 'Capacity Building' approach. This means that, over time, a support coordinator will help a participant to build their skills and confidence to increase their choice and control over the management of their NDIS Plan, for example, to make arrangements, monitor budgets or find providers themselves.
  • What is Support Coordination?
    Support Coordination is an NDIS funded service that's designed to help NDIS participants (and, if required, their family or representatives) to coordinate the supports in their NDIS Plan to get the best out of their NDIS funding. Supports include informal, mainstream, community and funded supports.
  • What’s your experience as a support coordinator?
    All our coordinators/recovery coaches have at least Certificate IV in mental health or similar accreditation. The lead PRC Ben has a Bachelor's Science in Psychology and has worked in Disability and Mental Health for the past 13 years. In addition, our primary coordinators and support staff all have lived experience in mental health or disability. If you'd like to know more check the about me section.
  • What can I use my flexible funds for?
    Within a Core Supports budget, there are certain services or items that a client can purchase, like support work, assistive technology, cleaning, or gardening. Unlike a Capacity Building Supports budget, a Core Supports budget can be used flexibly, meaning a client isn’t locked into spending a set amount of funding on each service or item. I.E you can choose how much support, cleaning, gardening or assistance you need. However, it should always be done in mind what's reasonable and necessary to assist you with your NDIS acknowledgment diagnosis. What to know more ? Reach out and get in contact with us.
  • Do I have enough funding for the services and supports I need?
    First, we need to know what their NDIS plan covers; when it’s set to expire; their plan management or NDIS statements to see what they’ve spent and what’s left in their budget; and what services they want, how often they want them, and whether they have adequate funds. What we the budget set at the implementation meeting A lot of this can be obtained through your plan mangers portal, or the NDIS participant portal. We can help you upskill and use these to keep track of your own budget. But at ROS we are always keeping an eye on these numbers and will try to reach out and keep you updated if anything changes.
  • What happens if I lose funding in my next plan review?
    If a client has a funding change, increase or decrease, we will talk about the next steps – whether that’s helping them to review their National Disability Insurance Scheme (NDIS) plan or lodge a change of circumstance to get their plan adjusted. We’ll then look at what’s required to do that – whether it’s more assessments, more support letters, or better summaries from allied health providers to demonstrate their needs. The reality is, you can provide all the evidence in the world, and the NDIS may still come back and say they’re not going to fund a particular support. You have to be persistent and not just accept it, but say ‘Ok, what else do we need to get this over the line?’.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
bottom of page