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Our Approach – Person-Centred Care and Lived Experience Leadership

At ROS, person-centred care isn’t just a buzzword – it’s at the heart of everything we do. You are the expert in your own life, and we honour that by tailoring our support to your unique needs and goals. This means we take the time to listen, understand, and let you lead your recovery plan. We often ask, “What does a good life look like for you, and how can we help you get there?” Every individual’s journey is different, so our coaching and coordination adapt to your story, not the other way around.


Another thing that makes ROS special is our lived experience leadership. Many of our staff and coaches have walked the road of recovery themselves. We’ve sat on both sides of the table – as participants and now as professionals – so we truly understand the challenges and triumphs that come with mental health recovery. We believe in the power of peer support: having someone who’s “been there” can make a world of difference in feeling understood and supported. Research shows that peer support can break down isolation and boost hope and self-agency. Our lived experience team members use their personal journeys to inspire and guide others, showing that recovery is not only possible, but achievable in a way that’s meaningful to you.


In short: We treat you as a whole person, not a diagnosis. We respect your choices (it’s your life after all), and we bring genuine empathy to our work. Together, we’ll focus on what matters to you – whether it’s building confidence to reconnect with community, developing coping skills, or pursuing a new goal. With a person-centred, recovery-oriented approach and the insight of lived experience, ROS is committed to walking beside you every step of the way. 🤝❤️



 
 
 

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